We endavour to have your travel documents sent up to you up to two weeks prior to your departure. On most occassions we will send documents out at the time of booking where balance has been paid in full. If you have any concern and haven't received your travel documents and are travelling within two weeks, Please contact us urgently on 01234 262801 or sales@globaltravelexperts.co.uk.
It is very important that you have adequate travel insurance to cover your travel plans at the time of booking, taking into account the appropriate cover required for your holiday. It is the traveller's responsibility to purchase their own travel insurance. If you have any queries regarding this Kindly let us know.
The Travel Trust Association covers your travel. The protection you get with the TTA is more than any other consortium. For More details please visit: https://www.thetravelnetworkgroup.co.uk/faqs
All holidays, flights and packages are non-refundable/non-changeable even under Force Majeure and unforeseeable circumstances. Where permisive flight only bookings can be amended at the airlines cost of changes plus an administration fee.
Hotel Only Bookings are also generally non-refundable, Please enquire before booking your accommodation to check specific conditions.
Balances are normally due 12 weeks prior to departure unless otherwise specified at the time of booking. Deposits are non-refundable if balance isn't paid on time.
Your specific passport/entry/immigration requirements, for the destination/s to which you are travelling, is your personal responsibility and you should confirm this with the relevant Embassies and/or Consulates.
We are unable to accept any responsibility if you cannot travel because you have not complied with any passport/entry/immigration requirements.
Passports should be valid for at least six months, again please check with The relevant Embassies and/or Consulates. For More information on this, Please visit The Foreign Office Website:https://www.gov.uk/foreign-travel-advice
We endeavour to ensure that the details of all products, including prices, displayed on our websites are accurate. However, given the high volume of flights, hotels and other products offered it is inevitable that, in exceptional cases, mistakes may arise. We cannot accept liability for these errors.
We will try and give our clients as much choice and options available based on their preference of destination, budget, requisites and flight/hotel availability. It is the customers responsibility to check and compare the holiday, airline, hotel, location of hotel, reviews, etc and then make their own decision to pick and book their choice of holiday/hotel/flights and all relating ancillaries. The customer will be responsible to select from options (where offered) or refuse options and ask for further prices if they are still happy for us to look at any other options that may become available.
Prices are only guaranteed at the time of booking.
You must ensure you check the price and all other details of your chosen arrangements with us at the time of booking.
The Foreign and Commonwealth Travel Advice Unit may have issued information about your holiday destination. You are advised to check whether or not such information has been issued on the Internet under the address www.fco.gov.uk/knowbeforeyougo prior to travelling. Alternatively, you can contact the ABTA Information Department on 0901 201 5050 (calls charged at 50p/minute). It is your responsibility to check any advice issued by the Foreign and Commonwealth Travel Advice Unit and we accept no responsibility for this.
We make every effort to ensure that your holiday arrangements run smoothly but if you do have a problem during your holiday, please get in touch with us ASAP, we will try and resolve the issue to our best ability.
If you complaint on your return You must send us a formal written notice of your complaint to us at our office within 21 days of the end of your stay, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.
We may take up to 28 days to come back to your complaint and in some cases it may take longer. We cannot unfortunately entertain customers who complaint again after we have already decided on an outcome of a complaint.
Global Travel Expertss are committed to protecting and respecting your privacy. We strive to protect the security of information which you provide to us and will use up-to-date measures to provide such security.
This Policy explains how we use personal information we collect about you when you use our websites – www.globaltravelexperts.co.uk It also explains the conditions under which we may pass your personal information on to others and how we keep your information secure. By using our website, you’re agreeing to be bound by this Policy.
Global Travel Expertss is a family run tour operator/travel agency. Assuring the most competitive price and also our great personalised service with unrivalled expertise. Although new we have over 18 years of experience in organising travel.
We obtain information about you when you use our websites, for example, when you make an enquiry with us via a web form, sign-up to receive personalised communication via email or enter a competition or Free Prize Draws on one of our partner organisations or websites.
The personal information we collect might include your name, address, email address, contact number, date of birth, IP address and analytical data (e.g. what web pages you accessed and at what time.)
Process and respond to any enquiries you have made with us about our services Carry out our obligations arising from any contracts entered into by you and us Notify you of changes to our services
Send you communication which you have requested and that may be of interest, such as news, events, offers, news of commercial value and acquire your feedback about Bedford town centre.
Personalise your repeat visits to our websites, including remarketing activities (see section below).
Your personal information is stored on highly-secure databases that are only accessible by appropriate Global Travel Expertss staff and their web/marketing developers.
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information is protected.
Nothing is ever guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
We will only hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any contract you hold with us.
We will not share your information with third parties outside of Global Travel Expertss, except where we have a legal or contractual requirement to do so.
Cookies are small data files which are sent to your web browser and stored electronically. They act as your personal identity online. This information is used by us to track visitors to our websites and to compile statistical reports on website activity. You can set your browser not to accept cookies and the following website tells you how to remove cookies from your browser: www.cookiesandyou.com
We may use Google Analytics to track visitors to our website. For example, it allows us to view data on how many people are browsing the website on a mobile device so we can seek to improve their online browsing experience. Whilst Google Analytics allows us to track your progress through our site we are not able to track you directly – only that an unidentified user has accessed content.
Visit Google's website for information on opting out of services and changing your privacy settings.
We use the sharing tools and widgets for the above social media platforms. These widgets give you the functionality to post, share, and email content on the website to a friend. If you have a cookie stored already with one of the social media platforms (for example, if you're logged into Facebook) our website will recognise this, saving you the hassle of having to login again.
We use Go Daddy our email platform of choice, We also occassionally use E-shot's informing people who have consented to receive communications relating to news, events, offers and more from Global Travel Expertss. All contact details are stored on a secure database. None of your details are shared with any third parties, and you may unsubscribe from receiving communications easily at any time.
Remarketing is a way for us to connect with you based upon your past interactions with our websites. Third party marketing platforms may be used by Global Travel Expertss to perform remarketing services, such as Google AdWords. These sites use cookies to serve ads based on a user’s prior visit to a website. To opt out of customised Google Display Network ads, visit www.google.com/settings/ads/onweb. You can find out more about how Google uses any data it collects by visiting www.google.co.uk/policies/privacy.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about news, events, offers and more from Global Travel Expertss, then you can unsubscribe at any time.
We will not contact you for marketing purposes by phone, or text message unless you have given your prior consent. You can change your marketing preferences at any time by emailing us at
sales@globaltravelexperts.co.uk or by calling 01234 262801.
You have the right to ask for a copy of the information that Global Travel Expertss hold about you. If you want to make such a request, or if you believe that any information that Global Travel Expertss holds about you is incorrect or incomplete, you should write to the The Marketing Team,Global Travel Expertss, 9, Ram Yard, Bedford MK40 1AL.
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated in July 2018.
If you have any queries about this privacy policy or the data we hold on you, please contact us via the following methods:
